Effective Date: November 14, 2024
Thank you for shopping with Zylo. We want you to be completely satisfied with your purchase. If, for any reason, you are not fully satisfied, we offer a clear and straightforward refunds and returns policy to assist you. Please review the details below to understand how to initiate a return, the conditions for returns, any fees involved, and our timelines for processing refunds.
1. Eligibility for Returns
We accept returns on unworn, undamaged watches purchased from zylo.website within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:
- Condition: Items must be unused, with all original tags, labels, and protective packaging intact.
- Packaging: Include the original packaging and accessories (e.g., watch box, warranty cards, instructions) to complete the return.
- Proof of Purchase: Please provide a valid proof of purchase, such as your order confirmation email or receipt.
2. Non-Returnable Items
Please note that certain items are not eligible for return:
- Items damaged through wear and tear or improper handling
- Customized or engraved products
- Final sale or clearance items (as specified at the time of purchase)
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to our customer support team at zylo.websitehelp@gmail.com with the following details:
- Order number
- Reason for return
- Description and photos (if applicable) of any issues with the product
- Return Authorization: Once we review your request, our support team will provide you with a Return Authorization (RA) number and instructions on how to ship the item back to us.
- Return Shipping: Pack the item securely, including the RA number and proof of purchase in the package, and ship it using a trackable shipping method. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect at the time of delivery.
4. Return Shipping Costs
- Customer Responsibility: The cost of return shipping is the responsibility of the customer, except in cases where an item is damaged, defective, or incorrect.
- Damaged or Defective Items: If your item was received damaged, defective, or incorrect, please contact us within 7 days of receiving the item. In these cases, we will cover the cost of return shipping and provide a replacement or full refund.
5. Inspection and Refund Processing
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions:
- Inspection Timeline: Inspections are generally completed within 5 business days of receiving the returned item.
- Refund Approval: If the return is approved, we will issue a refund to the original payment method. Please allow an additional 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
6. Refund Amounts
Refunds will be issued for the purchase price of the item(s) only. Original shipping costs are non-refundable unless the item was damaged, defective, or incorrect at the time of delivery. If a promotional discount was applied at the time of purchase, your refund amount will reflect the adjusted price.
7. Exchanges
Currently, we do not offer direct exchanges. If you wish to replace an item, please initiate a return for the original item and place a new order for the desired item on zylo.website.
8. Cancellations
- Order Cancellations: Orders can be canceled within 24 hours of placement if they have not yet shipped. Please email us at zylo.websitehelp@gmail.com with your order number and cancellation request.
- Pre-Shipment Refund: If your order is canceled before shipment, we will issue a full refund, including any shipping charges.
9. Contact Information for Returns and Support
For assistance with returns, refunds, or any questions regarding your order, please reach out to our customer support team. We are here to help!
Contact Us
Email: zylo.websitehelp@gmail.com